{% include 'header.twig' %}

<main class="app-main" style="padding-top:6rem;">
    <div class="page-content">
              <div class="container-fluid">
                  
    <div class="col-lg-7" style="margin:auto;max-width: 2300px;">
                    <div class="card card-bg userCard h-100">
                        <div class="row">
                            <div class="ud-card" style="max-width: 550px">
                                <h5>Frequently Asked Questions <br> <span class="primary-color">(F.A.Q).</span></h5> 
                                <p>Please refer to these <span class="primary-color">F.A.Q</span>  before opening a ticket.</p>
                              
                            </div>
                            <img src="https://cdn.mypanel.link/a3vltc/jpoo0ueikyy6975o.png" class="ud-img">
                        </div>
                    </div>
                </div>
      
<div class="tab-pane fade show active" id="nav-sssR" role="tabpanel" aria-labelledby="nav-sssR-tab">
                            <div class="faq-ss-tabs" style="padding-bottom:50px;padding-top:50px;max-width:2300px;margin:auto;">  
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              How do I place an Order?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
                                    1. First you need to sign up or Login at Narcissa.dev
<br>
<br>
2. Login with your registered username and password
<br>
<br>
3. Add money to your Narcissa wallet; We Accpet (PayPal, Crypto & Payeer).
<br>
<br>
4. Click new order
<br>
<br>
5. Select the service you would like to purchase
<br>
<br>
6. Enter the URL [Profile Must Be Public]
<br>
<br>
7. Place the order
                                    </div>
                                 </div>
                                 <!-- home-ss-tab end -->
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              What is a Partial Status?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
Partial status is when we partially refund the remains of an order.
<br>
<br>
Sometimes we are unable to deliver a full order, so we refund you the remaining undelivered amount
<br>
<br>
Example: You bought an order with a quantity of 1000 are charged $1, let's say we delivered 900 and the remaining 100 we couldn't deliver, we will then 'Partialy Refund' the order and reimburse you the remaining $100 [$0.10 in this example]. The funds will be added to your account balance account balance.
                                    </div>
                                 </div>
                                 <!-- home-ss-tab end -->
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              Want Free Funds on Narcissa?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
                                        It's Easy!
<br>
<br>
All you have to do is invite your Friends/Family with your referral link and you will receive 5% in funds from the amount of money spent by your referee.
<br>
<br>
We pay only for new customers. Any re-registration and abuse will be rejected and your referral account will be terminated.
<br>
<br>
Still Not Sure? Contact Us Via Support
                                    </div>
                                 </div>
                                 <!-- home-ss-tab end -->
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              How do I Mass Order?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
You put the service ID followed by ' | ' followed by the link followed by ' | ' followed by quantity on each line to get the service ID of a service please check here:<a href="/services"> https://narcissa.dev/services</a>
<br>
<br>
Let's say you want to use the Mass Order to add Instagram Followers to your 3 accounts: abcd ,asdf qwez
<br>
<br>
From the Services List @ <a href="/services"> https://narcissa.dev/services</a> the service ID for this service "Instagram Followers [REAL] is 102
<br>
<br>
Let's say you want to add 1000 followers for each account, the output will be like this
<br>
<br>
ID|LINK|Quantity
<br>
<br>
or in this example:
<br>
<br>
102|abcd|1000
<br>
<br>
102|asdf|1000
<br>
<br>
102|qwez|1000
                                    </div>
                                 </div>
                                 <!-- home-ss-tab end -->
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              How do I Contact Support?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
                                      For any query, you may create a <a href="/tickets">ticket</a> which is located on the drop down menu or alternatively you may wish to contact support through live chat.
                                    </div>
                                 </div>
                                 <!-- home-ss-tab end -->
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              How can I Buy Bitcoin using PayPal?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
                                     You can <a href="https://paxful.com/buy-bitcoin/paypal/?paymentMethod=paypal&countryIso=US&hasScroll=true" target="_blank">buy bitcoin</a> with PayPal using <a href="https://paxful.com/buy-bitcoin/paypal/?paymentMethod=paypal&countryIso=US&hasScroll=true" target="_blank">Paxful</a>
<br>
<br>
We also offer a 5% Bonus on deposits with Cryptocurrency!
                                    </div>
                                 </div>
                                 <!-- home-ss-tab end -->
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              Why did my Followers drop (Go Down)?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
                                        Generally social media platforms update every few days, weeks or months to remove inactive accounts, because of this some numbers may drop. We have included this information in the description of our services where it states the amount of followers that it’s estimated to drop due to Instagram removing them.
<br>
<br>
Since there is a good chance that your followers may drop, we recommend the Permanent Follower Option or refill service , all you need to do is go to <a href="/orders">Orders</a> and press the refill button unless you have automatic refill version in which you don’t have to do anything.
                                    </div>
                                 </div>
                                 <!-- home-ss-tab end -->
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              Why was my Order Canceled?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
                                        We understand that if your order is cancelld automatically is frustrating. This can happen for the following reasons: You entered the wrong url or format. Old followers/likes are dropping. You have used the maximum limit of base on the particular service. There are major update in the social media platform. We endevour to solve issues as quickly as possible. Please contact us should you have any questions with regards to cancelled orders.
                                    </div>
                                 </div>
                                 <!-- home-ss-tab end -->
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              What does "Refill/No Refill" mean?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
                                       Some social media platforms perform updates every few weeks or months to remove inactive accounts, this might cause some of your numbers to drop. If you buy a service with "Refill", you will be eligible to get back the followers that have dropped via the refill button on your <a href="/orders">Orders</a> or via a <a href="/tickets">Ticket</a>. In case you do experience a drop, having "Refill" on your order ensures we will add back the dropped service to your account free of charge as long as it falls within the refill period listed in the service description. Please note that services with refill might be marked with "R" followed by a number that indicates the refill period in days.
<br>
<br>
Example: "R30" means that the service offers 30 days worth of refills.
                                    </div>
                              </div>
                                 <!-- home-ss-tab end -->
                              
                              <div class="home-ss-tab">
                                    <div class="ss-tab-head">
                                       <div class="row">
                                          <div class="col">
                                              How do I get YouTube or Facebook comment links?
                                          </div>
                                          <div class="col-auto align-self-center right-p">
                                             <i class="fas fa-plus"></i>
                                             <i class="fas fa-minus"></i>
                                          </div>
                                       </div>
                                    </div>
                                    <div class="ss-tab-content">
                                       AIn order to retrieve YouTube or Facebook comment links, simply right click on the time of comment, then click on “<b>Copy Link Address</b>”, then paste it in a new tab and check if it will take you to the comment you are looking for, and if it does then you’ve done it correctly!
                                    </div>
                                 </div>
                                 <!-- home-ss-tab end -->                           
                                 
                            </div>
                        </div>
                            
            </div>

        </div>
    </div>
</main>

{% include 'footer.twig' %}
